The Virtual Workplace: Implications for Leadership and Human Resource Management

This event was held on Thursday, November 18, 2021 from Noon-1 pm.

The COVID-19 pandemic has presented public administrators with unprecedented stress and disruption in service provision and foundational human resource management practices such as staffing and job design. Concurrently the challenges gave impetus to an accelerated utilization of the virtual workplace with overall positive results from both an efficiency and effectiveness standpoint and more favorable employee attitudes and behaviors. This webinar featured four experienced local government administrators and academics reflecting on the effectiveness of the virtual workplace in addressing the key service delivery and the associated HR management challenges.

Recording (video) of the webinar.


  • Ms. Marva Smith, Human Resource Director, City of Norfolk
  • Ms. Kim Harrison, Senior Human Resource Generalist, City of Chesapeake
  • Julianne Mahler, Professor Emerita of Government and Politics, Schar School of Policy and Government, George Mason University
  • Myungjung “MJ” Kwon, Professor and Public Administration Program Coordinator, California State University Fullerton